Refund and return policy
Return Period
We accept returns within 7 days of delivery.
Items must be unused, undamaged, and in their original packaging.
Non-Returnable Items
Customized products
Clearance items
Items damaged due to misuse
Return Shipping Policy
For return processing purposes, returned items are currently handled through our China warehouse, regardless of the original shipping location. If the return is due to personal reasons or reasons unrelated to product quality, the return shipping cost may be the responsibility of the customer.
Return Process
To initiate a return, please contact us at Judy@zhi-mei.com with:
Order number
Description of the issue
Refunds
Once the returned item is received and inspected, refunds will be issued to the original payment method within 1–7 business days.
Shipping fees are non-refundable unless the return is due to our error.
